We are at your disposal to answer all your questions. You can contact us using our email address: info@bigtoysworld.com .

We make it a point of honor to provide you with a quick and efficient response. If you do not receive a response from us, we invite you to check the spam section of your mailbox. We guarantee that we will do our best to respond to your request as soon as possible.

Currently and temporarily, delivery is free worldwide. All deliveries are made with tracking, allowing you to know where your order is at any time. Enjoy!

Our company headquarters is registered in Belgium but our warehouses are located in several countries in Europe and Asia. We favor a direct distribution channel in order to reduce costs and our environmental impact.

Generally, deliveries within the European Union take between 10 to 12 working days from the date of shipment. We do everything we can to get your order to you as quickly as possible. Please note that delivery times may vary depending on your location and time of year. We recommend that you check your package tracking information for more details on the status of your delivery via our track my order page.

Please check your spam emails , it's probably there, otherwise contact us by email: info@bigtoysworld.com

Our products are shipped separately according to your order. If, for example, it contains items from 2 different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

We accept Visa, Mastercard, American Express, Bancontact, iDeal, Union Pay, Shop Pay, Google pay, PayPal, Apple Pay and Discover bank cards. Plus, we accept over 90 currencies to make purchasing worry-free if you're an international customer.

We take the security of your payment information very seriously. This is why we have implemented strict security measures to protect your data.

Our online store is equipped with an SSL certificate which encrypts your payment data. We do not store your payment information on our servers, which guarantees maximum security.

We strive to make our products accessible to everyone by shipping worldwide.
However, delays may increase depending on your location.

Note that due to logistical complications, we cannot send packages to the French Overseas Territories.

Any purchase whose destination is in the French Overseas Territories will be automatically canceled and the buyer will be fully refunded as soon as possible.

Explain your problem to us by email and we will do our best to satisfy your request.

Simply send us an image of the damaged item in question to the email address: info@bigtoysworld.com and we will send you a similar replacement item as quickly as possible.

Send us an email to: info@bigtoysworld.com