We are at your disposal to answer all your questions. You can reach us using our email address: info@bigtoysworld.com. We are committed to providing you with a quick and efficient response. If you do not receive a reply from us, we invite you to check the spam folder of your email inbox.

Currently, standard delivery is free throughout the European Union. For delivery outside the EU, please contact us before ordering, as specific conditions may apply. All our shipments include a tracking number.

For more details, please consult our Shipping Policy.

The headquarters of our company is proudly based in Belgium. It is from here that we ensure the rigorous selection of products, marketing, and customer service. To guarantee a high level of quality and innovation, we work directly with specialized manufacturers in China, recognized for their expertise in the RC modeling field. This collaboration allows us to offer you high-performance items tested by us. Our products are then stocked according to their availability in Europe (Germany, Estonia, France, Spain,...) and Asia to optimize their delivery to you.

Our delivery times depend on the shipping warehouse. Generally, it takes between 4 and 7 business days for delivery from our warehouses in Europe, and between 10 and 12 business days from our warehouses in Asia. You will receive a tracking number to know the progress of each parcel.

We deliver worldwide. Delivery times may increase depending on your place of residence.

Please note that due to logistical complications, we cannot ship parcels to the DOM-TOM. Any order destined for the DOM-TOM will be automatically canceled and fully refunded.

You have a 14-day right of withdrawal after receiving your order. To initiate a return, the product must be in good condition and complete. Contact us by email at info@bigtoysworld.com to get instructions. Return shipping costs are your responsibility, unless the product is defective or non-compliant.

For all details, please consult our Return and Refund Policy.

We are sorry. Please send us a photo of the damaged item at info@bigtoysworld.com. We will then offer you a replacement or a full refund as soon as possible.

We accept Visa, Mastercard, American Express, Bancontact, iDeal, Union Pay, Shop Pay, Google Pay, PayPal, and Apple Pay credit cards. Our online store is secured by an SSL certificate to encrypt and protect your payment data, as detailed in our Privacy Policy.

Yes! We are always looking for enthusiasts to collaborate with. If you want to become a partner and promote our products, you can sign up for our affiliate program here: Become a partner.

Please check your spam emails, the tracking email is probably there. If not, contact us by email at: info@bigtoysworld.com

Our products may be shipped separately depending on your order. If it contains items from two different warehouses, there will consequently be two deliveries. The rest of the order will most likely arrive shortly.